About Webcafe
IT support built around one idea: answer the phone.
Webcafe is a Pretoria-based IT provider, operating out of Constantia Park, servicing all of South Africa. Helping our customers since 2010, we look after the systems, devices and infrastructure businesses run on, so the people who own those businesses can focus on running them.
Why Webcafe
One point of contact, nothing in the gaps
Most businesses don't need a bigger IT department, they need a smaller number of things to worry about. We cover the ground a full in-house team would (helpdesk, monitoring, security, hardware, Microsoft 365, hosting and websites) as a single point of contact, so nothing falls into the gap between suppliers. Based in Pretoria East, we serve businesses across South Africa with deep local expertise.
How we work
Simple, documented, easy to hand over
We keep systems simple and easy to hand over. If something breaks, you get a person who already knows your setup. When you log a call, you'll get a ticket number and be in the queue. If something can be prevented, we'd rather prevent it than bill you to fix it later.
What we stand for
Three things guide every job
From a five-minute password reset to a full infrastructure migration.
Reliability
Systems that stay up and a team that's reachable when they don't. Downtime costs more than any support contract.
Straight answers
We tell you what's actually wrong and what it costs to fix, not the version that's easiest for us to say.
Fit for your business
A five-person office and a fifty-person company don't need the same setup. We size the solution to the business, not the other way round.
Meet your dynamic team
The people behind Webcafe
Management & IT Support
Rudi Heystek
Rudi is our cool CEO and trusted technical guru. He has a passion for solving problems and helping clients get rid of their frustrations. He helps a company's hardware, software & systems work in harmony. He has extensive experience in managing big and small online marketing accounts. He also takes on small coding projects, for example the Webcafe Donor MS app.
Stefan Potgieter
Stefan is our stellar Second-in-Command when it comes to IT support. He's always ready to tackle any IT issues you may have & ensure that your systems are secure. Reach out to Stefan and he'll be more than happy to assist you in any way possible.
Alicia Heystek
Alicia is our fabulous financial & admin manager. She oversees the accounts department, making sure your accounts are accurate & up to date. If you have any questions regarding your accounts, feel free to contact Alicia. She will help you with all your account-related queries.
Marketing, Web & Admin
Christina Heystek
Christina is our brilliant Business System Architect with 40 years IT experience in various roles such as Business Analyst & Project Manager. She's an author, a Kingdom-Biz foudner and our DigiWiz Hub expert. Her business analysis experience makes her ideal for DigiWiz automation projects. She's the go-to person for any queries related to sales, quotes & online marketing. Contact her today!
Evelyn Browne
Evelyn is our artistic Administrator & Web Designer. She has a passion for designing beautiful and functional websites. Her expertise in web design, coupled with her admin skills, makes her an essential part of our team.
Who we work with
We partner with the best
Our suppliers and partners, like Microsoft, help us assemble the best solution for your business.
Corporate Social Investment
Paying it forward
We pride ourselves in helping our community thrive by providing our services to them. This is primarily to get them visible to the public and noticed by people looking to support a certain organisation or cause.