Help Me · Remote support
Still having that problem?
Let us log onto your computer remotely and see how we can help while you watch.
Next steps
How a remote session works
1
Log a support request, so we know what's wrong and how to reach you.
2
Download and install the Remote Support Agent for your operating system, so it's ready when we call.
3
Keep your phone close. A technician will call you when they're available to work on your request, and start the session with you.
Download
Get the Remote Support Agent
For your security: only install the agent if you have logged a request with us or a Webcafe technician has asked you to.
Haven't logged your problem yet?
Start with a support request. A technician will call you when they're available to work on it, and start the session with you.