Remote Support
How a remote session works
1
Log a support request, so we know what's wrong and how to reach you.
HOW? Send an email to [email protected]
2
Keep your phone close. A technician will call you when they're available to work on your request, and start the session with you.
3
Install the Remote Support Agent for your operating system when we call.
HOW? Scroll down and click on the CLICK ME button.
Connect
Connect the Remote Support Agent
CLICK ME
When you're on the line with one of our support agents, click this button, ready for a code.
CLICK MEFor your security: only install the agent if you have logged a request with us, and you're on the line with a Webcafe technician.
Haven't logged your problem yet?
Start with a support request. A technician will call you when they're available to work on it, and start the session with you.